How to contact us and what to expect.

When you are signed in

Open Command Center, then Support. Choose a category, enter a subject and your message, and select "Send message". We respond by email, within one business day in most cases.

Your past messages are listed below the form with their status: Open, Answered or Closed.

When you cannot sign in

Use the Support link at the bottom of the home page. Enter your email address, a category, a subject and your message, then select "Send message". We reply by email.

You can also write to support@accountdir.com.

What support can and cannot do

We can help with your sign-in, billing, and how Account:dir works.

We cannot see, unlock or recover your vault or your secrets. Only your passphrase or your recovery key can open them.

Policies

Our Terms of Service, Privacy Policy and security information are available at /legal.